Publisher
LATELIER DBN (PTY) LTD trading as L'Atelier Paris
Platinum Walk, Oceans Mall
7 Lagoon Drive
Umhlanga, Durban 4320
South Africa
contact@latelierparis.co.za
+27 031 001 7076
Registration number: 2022/430512/07
VAT number: 45 903 07 270
Publishing director: Jean-Philippe Avenel
Privacy and personal information
Collection and use of personal information
LATELIER DBN (PTY) LTD, trading as L’Atelier Paris, is responsible for the processing of personal information collected through this Website.
We process personal information in accordance with the Protection of Personal Information Act 4 of 2013 (“POPIA”) and other applicable South African laws.
Depending on how you use the Website, we may collect personal information including:
- your name and surname;
- your email address;
- your telephone number;
- your billing and delivery addresses;
- your order and transaction information;
- your account information;
- communications and requests sent through contact forms;
- technical information relating to your use of the Website; and
- any other information you voluntarily provide to us.
This information may be collected when you:
- create or use a customer account;
- place an order;
- request delivery, collection, a return or a refund;
- contact us through an online form, by email or by telephone;
- subscribe to communications where available;
- or otherwise interact with the Website.
We collect and process personal information only where there is a lawful basis for doing so and for purposes including:
- processing and fulfilling orders;
- receiving and administering payments;
- arranging delivery or collection;
- managing returns, exchanges and refunds;
- responding to enquiries and customer service requests;
- preventing fraud and securing the Website;
- complying with legal, accounting and regulatory obligations;
- improving the Website and understanding how it is used;
- and sending marketing communications where permitted by law.
Where information is required to process an order or provide a requested service, failure to provide that information may prevent us from completing the relevant transaction or responding to the request. Where information is optional, this will be indicated where reasonably practicable.
Personal information may be shared with service providers that assist us with hosting, payment processing, website operation, delivery, communications, analytics, fraud prevention and other necessary business services. These service providers may process personal information only for the agreed purposes and subject to appropriate confidentiality, security and contractual safeguards.
Further information about the processing of personal information, including retention periods, marketing communications, security measures and the categories of recipients, is available in our Privacy Policy.
Website hosting and international data processing
The Website is hosted by a service provider established in France:
Host: hbjo online
Legal form: SAS HBJO ONLINE
Registered office: 1 Rue de la Performance, Villeneuve-d'Ascq 59650
Company registration number: 822 405 163 00046
Telephone: +33 09 72 61 43 22
Website: www.hbjo-online.com
The hosting provider may process or store technical and personal information on behalf of LATELIER DBN (PTY) LTD for the purposes of hosting, maintaining, securing and operating the Website.
Because the hosting provider is located outside South Africa, personal information may be transferred to and processed in France. Such transfers are carried out in accordance with section 72 of POPIA and are subject to appropriate legal, contractual and security safeguards designed to provide an adequate level of protection.
The hosting provider acts as a service provider and does not determine the purposes for which customer personal information is processed by LATELIER DBN (PTY) LTD.
Cookies and analytics
The Website may use cookies and similar technologies that are necessary for its operation, security, shopping cart, checkout, customer account and other Website functions.
Subject to your choices and the settings made available through the Website, we may also use optional cookies or similar technologies for audience measurement, analytics, performance or marketing purposes.
Where Google Analytics is enabled, it may collect information about how visitors interact with the Website, including:
- pages visited;
- approximate location;
- device and browser information;
- referral source;
- date and duration of visits;
- and interactions with Website features.
Google Analytics may use the visitor’s IP address at the time of collection to determine approximate geographic information. According to Google, the full IP address is not logged or stored by Google Analytics after it has been used for this purpose.
Information collected through Google Analytics may be processed by Google and its service providers in countries other than South Africa. These transfers and processing activities are governed by the applicable contractual terms and data protection safeguards.
Optional analytics or marketing cookies will be used in accordance with your cookie preferences and applicable law. You may accept, refuse or manage non-essential cookies through the cookie settings available on the Website.
You may also configure your browser to block or delete cookies. Blocking strictly necessary cookies may, however, prevent certain functions of the Website, including the shopping cart, account or checkout, from operating correctly.
Further details about the cookies and analytics services used on the Website, their purposes and their retention periods are available in our Privacy Policy.
Your rights regarding personal information
Subject to POPIA and other applicable law, you may have the right to:
- ask whether we hold personal information about you;
- request access to your personal information;
- request the correction or updating of inaccurate or incomplete information;
- request the deletion or destruction of personal information where legally permitted;
- object to certain processing of your personal information;
- object to the use of your personal information for direct marketing;
- withdraw consent where processing is based on consent;
- and lodge a complaint with the Information Regulator of South Africa.
To exercise your rights or ask a question about the processing of your personal information, please contact:
LATELIER DBN (PTY) LTD trading as L’Atelier Paris
Platinum Walk, Oceans Mall
7 Lagoon Drive
Umhlanga, Durban, 4320
South Africa
Email: contact@latelierparis.co.za
Telephone: +27 031 001 7076
We may request reasonable proof of identity before responding to a request in order to protect personal information against unauthorised access or disclosure.
Requests will be handled within a reasonable period and in accordance with the timeframes and procedures prescribed by applicable law.
You may also lodge a complaint with the Information Regulator of South Africa if you believe that your personal information has been processed in breach of POPIA.
External websites and third-party content
The Website may contain links to websites, services or content operated by third parties.
A link to a third-party website does not necessarily constitute approval, endorsement or recommendation of that website, its operator, its products, services or content.
LATELIER DBN (PTY) LTD does not control third-party websites and is not responsible for their availability, security, privacy practices, accuracy or content.
You should review the terms, privacy notices and cookie policies of any third-party website before submitting personal information or entering into a transaction through that website.
Nothing in this section excludes or limits any liability that cannot lawfully be excluded or limited under applicable South African law.
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