We understand that choosing a valuable piece online may require careful consideration. Our returns policy has therefore been designed to offer you a reassuring and seamless experience, so you can place your order with complete confidence.
7 business days to request an exchange
If your purchase does not fully meet your expectations, you may request an exchange within 7 (seven) business days of receiving your order.
To qualify for an exchange, the item must be unworn, unused, unengraved and unaltered, and returned in its original condition and packaging, together with all accessories, documents and certificates supplied with it.
To initiate an exchange, please complete the return form available here.
Secure and traceable returns
Return shipping costs remain the responsibility of the customer.
For added security, we recommend using CourierIt or another reputable insured courier service offering full shipment tracking. CourierIt provides parcel tracking, insurance and customer support between 8am and 6pm.
Please retain proof of dispatch until your return has been completed. Where a return is sent using a carrier selected by the customer, we cannot be held responsible for any parcel lost before it reaches us.
Exchanges
Once your return has been received and carefully inspected, we will notify you of the outcome.
If the exchange is approved, our team will contact you to arrange the replacement item, subject to availability. Where there is a difference in price between the original item and the replacement item, this will be communicated to you before the exchange is processed.
No refunds are offered for change-of-mind returns.
For hygiene reasons, earrings cannot be returned or exchanged.
Personalised assistance
Our team remains at your disposal for any questions regarding your order or exchange.
Every request is handled with care, transparency and attention, in keeping with the level of service you can expect from our House.
Back 
